AVAILABLE POSITION

Quality Control Manager

If you are looking for a leadership opportunity and are passionate about quality fire standards, this could be your dream roll.

Richmond, BC
Full-time Permanent

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Position Details

The role of the Quality Control Manager is integral in ensuring we live up to our statement that we have the highest quality in the industry. This role would oversee that technicians are meeting our quality standards, provide ongoing training and ensuring the operations team is creating the best schedules possible for our technicians.

Expectation: This is a permanent, full-time job (40 hours per week) 80% in office and 20% in the field.

Compensation: this role's salary range is between $80,000-$100,000 per year, depending on experience

The key goals of this role are to ensure:

  • Our technicians are engaged and continually learning best practices
  • Timely feedback is provided to technicians in regards to recognition and/or improvement
  • Everyone is aware of performance expectations and are held accountable to them
  • New standards, training, policies and processes are effectively executed within the service department
  • Our customers are receiving the best quality fire protection servicing

Incentives

  • Job stability! Our company was deemed an essential service and we were lucky to continue to serve our communities during the pandemic. Our company is continuing to grow year over year, and we have exciting expansion plans for the future!
  • Extended health and dental benefits, including RRSP Matching, Employee Family & Assistance Program, and a Monthly-Profit Sharing Bonus
  • Charitable donation matching
  • Bonus Stat Holiday – Boxing Day
  • Gym membership discount for our staff and their spouses
  • Learning and development opportunities to grow within the business (including paid training both internal and external)
  • Paid association dues
  • Fun-loving team environment with various company events (team outings, virtual gaming, pub nights, spirit weeks, community involvement/volunteer activities, etc.)
  • Ability to make an impact – we welcome your ideas and love when our team members get to see their initiatives come to fruition
  • You have a voice. We empower our people to bring forward suggestions to improves processes.
  • Central location located right next to the river, with a lovely walking path available on lunch breaks. Minutes-drive away from Queensborough shopping center
  • We have a strong brand reputation, and people are proud to work for a place that is a staple in our communities

Job Description

How will you ACHIEVE these goals?

Field Staff QC Inspections

  • All field Staff inspected twice per year (at minimum)
  • Each inspection to include field review and one weeks’ worth of Reports, GPS, & Timecards
  • Each inspection is to be documented and sent to the appropriate supervisor, Service Manager and Director as well as saved online

Quality Control Assessment

  • Develop a grading system, and work with managers on how QC evaluations will be incorporated as part of the compensation plan
  • KPI – improve overall field team score annually (KPI to be further developed once a proper grading system is developed and a base line can be established)

Training & Troubleshooting

  • Assist the training Manager with training development as requested
  • Prepare and teach training classes or work with the Training Manager on focus areas/training gaps

Dispatch Efficiency

  • 1 week per quarter is to be reviewed for scheduling efficiency
  • Confirm all information needed for job available for technicians
  • Provide feedback regarding improvements or highlight exceptional work
  • Assist in SOP development and training as requested

Other Responsibilities

  • Participate & present in monthly team meetings, weekly huddles, department & strategic meetings
  • Support solutions for escalated customer issues
  • Provide technical support to other stakeholders in the business
  • Other responsibilities as required

Requirements

Our Ideal Candidate:
  • Certification by ASTTBC in fire alarm, extinguisher, emergency lighting, water-based systems is required. Backflow & special hazard fire suppression systems is a strong asset.
  • Tech-savvy, must have previous experience working with computers on a regular basis, and strong competency with Microsoft Office.
  • Effective communicator, who can both listen genuinely and communicate clearly
  • Someone who is passionate about staying up to date on the Fire Code, and other quality standards
  • Has previous training experience, is an asset
  • Positive individual who can rally the troops and cares about building strong relationships throughout the business
  • A Driver who ‘gets things done’ and takes initiative to make improvements where needs
  • Willingness to jump in where needed to support the team
  • Solutions-focused mindset where they take accountability for making things happen and bringing ideas to the table
  • A valid drivers license and excellent driving record
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CUSTOMER REVIEWS

Our clients tell us we're "Fire"

We recently moved into a new building and had to do a full check and update our fire extinguishers. Vancouver Fire was able to show up the next business day and had them all done in under an hour, including re-certifying some of the units. The price was unbeatable.

Michel Labelle

Outstanding team they kept me in the loop on everything and when completed gave me a complete run down on what they did. When you want the best call these guys.

Kevin Daly

The team at Radius Fire are professional, friendly and diligent. I never have to worry about my fire safety equipment. They take care of everything! Thank you.

Kim Daigle

Radius Fire Protection has been nothing but professional, efficient, & helpful with our needs at the office. I appreciated the annual reminder and the recommendations given during the visit.

Elle Drozda

I can't believe how competitive, competent and fair this company has been with us! Our business was given a quote for 2/3rd of what other companies were quoting. Even parts were much less! They followed up with me, gave me a quote, and came to do the service call... all in less than a week.

Amanda Thomson

We had Brad come to troubleshoot a fire alarm issue we were having and he was so patient, kind and helpful. We are a childcare center and he was so sensitive to the children and families. He found and fixed the problem! We are so grateful.

Jennifer Brittain

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